Frequently Asked Questions
Will my dog listen to me after training?
Absolutely, after all that IS the reason you wanted to train your dog in the first place, right? All of our board and train programs come with a turn-over dog training session; which is scheduled on the day that you come to pick up your dog. Our turn-over session generally last between 1-3 hours. The turn over is where you learn everything that your dog has just learned. That way you get the hands on training experience with your dog. It’s a great way to begin on the right path and the fresh start that you need with your dog in order to change the dynamic.
Who do I contact to discuss my dog with and found out about the training options available?
You can fill out our dog training form online or you can call us directly at (888) 693-6471. When calling, please be sure to leave us your full name, dog’s name, your phone number, and where you are calling us from (city and state), and it’s optional but you can also leave us more details about your dog.
How do I reserve my dog’s training dates?
Once you have spoken to one of our dog trainers, you may reserve your dog’s training spot and training dates by putting down a deposit* with. Once we have receive your deposit – you’re all set.* Deposit for services are non-refundable
I haven’t gotten a call back yet – what should I do?
Typically you will hear back from one of our professional dog trainers within 24-48 hours. Unfortunately, sometimes things get lost on the inter web, we apologize for any inconvenience. If you have not yet received a call back, please call us at (301) 281-6471 or you can submit an e-mail to us to Discuss Your Dog’s training or Contact Us here.
What form of payment do you accept?
We accept cash, credit card, PayPal, and check* as forms of payment. To reserve your spot a credit card deposit must be made and on file for the duration of your dog’s training stay with us.
*Check payments require full payment – in advance
Will you train me the same way you trained my dog with?
Most definitely. On the day of turn-over you will spend between 1-3 hours with your dog trainer that way you will learn everything your dog has learned. We spend tons of time going over different training exercise, walks, off leash training, hands on training, and training you how to properly use your dog’s training equipment along with understanding the psychology behind the actual training. We want to make sure you fully understand everything your dog has learned; which is why our turn overs are so important.
What training equipment is included when our dog comes home and will we need to buy anything?
No, you will not have to purchase any training equipment once your dog has successfully completed our dog training camp. All of our training equipment is included – that way everything stays consistent once you get home. You may purchase additional items should you want to.
*Dog crates/kennels may be recommended for your dog; in which case you would need to purchase for when your dog returns home after training.
What method of training do you use to train dogs?
Every dog is different and learns differently; which is why we do not have 1 set way of training. We may train your dog with, but not limited to treats, gentle leader, remote training collars, dog harnesses, slip leads, pinch collar, doggy backpacks, long leads, muzzle, place boards, etc. Our goal is to find the perfect fit for you and your dog using our balanced approach.
What do I need to bring with my dog for their board and train?
- Your dog’s food (labeled with his or her name)
- Blanket for his or her crate
- 1-2 of their favorite chew toys (no stuffed animals or ropes please)
- Completed dog training forms (e-mailed to you)
- Copy of your dog’s up-to-date vaccination records
- Your dog’s favorite treats (Optional, but please provide if your dog is picky or has allergies)
What vaccinations is my dog required to have?
- Flea and tick preventative
- Heart worm preventative
- DHLPP (Distemper/Hepatitis/Lepto/Parainfluenza/Parvo)
I see that Midway Dog Academy has referring dog trainers, what does that mean?
That just means that sometimes we’ll refer the leads we receive to another local dog trainer. Our referring dog trainers are not employed by Midway Dog Academy and each dog trainer owns their own separate business entity. Regardless of what trainer you talk to, work with, etc. we always recommend you due your due diligence and go and meet any dog trainer, speak to past clients, and ask all the questions you may have. Even with the referring trainers we use, it’s always best to do your research before you make any decision.